FAQs Answers, simplified.

Got Questions?
We’ve Got Answers.

Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.

View All

About AssistBi

How AssistBi Works

Data Security & Privacy

Billing & Subscription

Support & Troubleshooting

Technical & Advanced

What is AssistBi?

AssistBi is an AI-powered platform that helps businesses manage and automate customer conversations across WhatsApp, Instagram, Facebook, and Telegram — all from a single unified dashboard. It replies to FAQs, handles leads, manages public comments, and offers real-time insights.

Who is AssistBi for?

AssistBi is built for:
- E-commerce sellers
- Social media influencers & creators
- Freelancers and solo entrepreneurs
- Agencies managing multiple client accounts
- Local businesses like boutiques, salons, and coaches

How does AssistBi help my business?

AssistBi:
- Replies to customer queries 24/7
- Combines all chats into one inbox
- Qualifies leads automatically
- Sends quotes, invoices, and order confirmations
- Reduces time spent on DMs and repetitive tasks

Do I need technical skills to use AssistBi?

No. AssistBi is built to be extremely user-friendly. If you can manage your social media account, you can manage AssistBi. Setup takes just a few minutes.

Will the AI sound robotic?

No — AssistBi uses natural-sounding AI responses, and you can customize the tone (e.g., friendly, formal, direct) to match your brand voice.

Can I train the AI on my business FAQs?

Yes. You can upload your own FAQs and instructions. AssistBi uses them to respond accurately based on your business context.

Can the AI handle messages in Hindi or other languages?

Yes! AssistBi supports multiple languages, including Hindi, English, and regional languages. More are being added regularly.

What happens if the AI can’t answer a question?

If the AI doesn’t know the answer, AssistBi will:
- Flag the message
- Notify a human operator
- Allow you or your team to reply manually via the inbox

Which platforms does AssistBi support?

We currently support:
- WhatsApp Business API
- Telegram Bots
- Instagram DMs (Meta API)
- Facebook Messenger

More platforms like Email and Live Chat are coming soon.

Can I connect multiple social media accounts?

Yes. You can connect one or more business accounts from each platform and manage them all from your dashboard.

Does AssistBi work with groups or just private messages?

Currently, we support:
- Private DMs on all platforms
- Public comment moderation on Facebook/Instagram posts
- Telegram group support (with auto-replies + moderation)

Is my data safe with AssistBi?

Yes. All data is securely stored and encrypted. We follow India’s DPDP Act and GDPR standards. Your chat data is never sold or shared.

What about my customer’s data privacy?

Your customers are protected. We only store chat history for functionality (inbox, analytics) and never use or sell customer data. You can delete any data on request.

Do I need customer consent for automated replies?

Yes. According to WhatsApp and privacy regulations, you must only engage with customers who have messaged you first or opted-in via your website or QR code. AssistBi helps you stay compliant by logging message sources and timestamps.

Is AssistBi free to use?

We offer a free plan with limited features. Paid plans start at affordable monthly pricing and scale based on your usage (messages, platforms, features).

What’s included in paid plans?

Paid plans offer:
- Multi-platform integration
- AI customization
- Analytics & insights
- Invoice/quotation tools
- Public comment management
- Human takeover features
- Priority support

Can I upgrade, downgrade, or cancel anytime?

Yes. You can switch plans or cancel your subscription at any time. No lock-in contracts.

How do I get started with AssistBi?

1. Sign up and connect your social platforms.
2. Upload your FAQs and preferences.
3. Start receiving and replying to messages — either manually or via AI.

If you need help, we offer onboarding support.

Do you offer support or training?

Yes. We offer:
- Email and chat support
- Demo walkthroughs on request
- Help center articles and video tutorials (coming soon)

How can I contact your team?

Email us at hello@assistbi.in or use the contact form on our Contact Page. You can also message our Telegram support bot @assistbisupport.

Do you offer a white-label version?

Yes. Agencies and resellers can apply for a white-label version of AssistBi with their own branding, domain, and client management tools.

Can AssistBi be used by freelancers or solo creators?

Absolutely. AssistBi is designed to help solo creators, influencers, and freelancers manage high volumes of messages without losing leads or burning out. It works just as well for one-person businesses as it does for teams.

Is AssistBi suitable for agencies managing multiple clients?

Yes. Our Pro and Agency plans support multiple brand accounts. You can manage multiple businesses from one dashboard and even offer AssistBi as a white-label service to your clients.

Can I use AssistBi if I only have Telegram or Facebook?

Yes. You don’t need all platforms to use AssistBi. You can start with one (like Telegram) and connect others later as your business grows.

Can AssistBi reply to comments on Instagram or Facebook posts?

Yes (in roadmap). We are building features that will allow AssistBi to automatically detect and respond to public comments, hide spam, and even move conversations into private DMs.

Can I assign chats to my team members?

Yes. In supported plans, you can assign conversations to specific agents. Each team member can have their own login and permissions.

Does AssistBi support appointment booking?

Coming soon. We are adding support for appointment scheduling through chat, integrated with Google Calendar or your own working hours.

Can AssistBi generate invoices and quotations from chat?

Yes! If a customer places an order via chat, you (or the AI) can instantly generate a downloadable PDF invoice or quotation — no manual typing needed.

Can I see analytics about my customer conversations?

Yes. The dashboard includes basic analytics like:
- Total conversations per platform
- AI vs human replies
- Peak response times
- Most asked questions
Advanced reporting features are coming soon.

Can I customize how the AI responds?

Yes. You can:
- Upload your own FAQs
- Set the tone (e.g., friendly, formal, funny)
- Write prompts like “Always introduce us as XYZ”

Will the AI learn from past conversations?

In future versions, yes. We are planning to let businesses fine-tune their AI assistant using their own historical chat logs for better personalization.

Does AssistBi support multiple languages?

Yes. It currently supports English and Hindi, with more regional and international languages coming soon. Multilingual replies are handled automatically.

Where is my data stored?

Your data is stored on secure cloud servers located in compliance with Indian DPDP regulations. All data is encrypted and accessible only to authorized users.

What happens if my customer requests data deletion?

We fully support the Right to Be Forgotten. You (or the customer) can request deletion of their data, and we’ll ensure it's securely erased from our systems.

What payment methods are supported?

We accept UPI, debit/credit cards, Razorpay, and Stripe. You can choose monthly or yearly billing.

What happens if I exceed my message limit?

You’ll receive a soft warning. You can either upgrade your plan or wait for the next monthly cycle. We don’t stop your service abruptly.

Can I switch plans later?

Yes. You can upgrade, downgrade, or cancel your subscription anytime from your dashboard.

Can I rebrand AssistBi under my own name?

Yes. Our Agency/Reseller plan supports full white-labeling:
- Custom domain
- Your logo
- Your branding
- Your pricing and dashboard

Does AssistBi offer API access?

Yes. We provide APIs for businesses that want to integrate AssistBi into their existing systems. API access is available in Pro and Enterprise plans.

What should I do if I don’t receive messages in my dashboard?

Make sure your platform integration (WhatsApp/Telegram) is connected correctly. If the issue persists, contact support at hello@assistbi.in or message our support bot.

How long does setup take?

Most users can get started within 10–15 minutes. Our guided onboarding process walks you through account creation, FAQ upload, and platform connection.

Is there someone I can talk to if I get stuck?

Yes. You can always email us or request a live support session. We offer onboarding calls for new customers and real-time chat support during business hours.

Where is my data stored and is it encrypted?

All customer data is securely stored on cloud-hosted PostgreSQL databases and Hetzner S3 object storage within our data center partners in the region. All data at rest is encrypted with AES-256, and all network traffic is protected by TLS 1.3 end-to-end. Backups are encrypted and stored redundantly for disaster recovery.

How does AssistBi ensure GDPR or DPDP Act compliance?

AssistBi is designed for compliance with GDPR (EU) and DPDP (India) regulations. It provides full data export, user consent logs, audit trails, and account deletion. All customer data is processed on secure, access-controlled hosts and never shared without explicit user consent. Backups and logs are retained according to your country’s regulations, with strict roles and field-level restrictions.

Can I restrict access for certain team members to only specific clients?

Yes. AssistBi offers granular role-based access control (RBAC) so you can assign team members and user groups to particular clients, brands, or tenants. Permissions can be managed either per workspace, channel, or client.

Does AssistBi offer Single Sign-On (SSO) or Multi-Factor Authentication (MFA)?

SSO (OAuth, SAML) and optional MFA (email or authenticator app) are available for enterprise plans. This helps you centralize identity management with your existing company login or IAM provider.

How are data backups handled and how often are they taken?

Database and file storage backups are performed automatically every 24 hours, with point-in-time recovery enabled via WAL logs. Backups are versioned, encrypted, and stored on Hetzner S3 for a minimum of 30 days (or more for enterprise/regulated clients). Disaster recovery restore drills are performed quarterly.

What happens to my data if I cancel my subscription?

You retain access to your data and exports for 30 days after cancellation. All personal data can be exported in industry formats (CSV, JSON, PDF). After the grace period, your account and all associated data (including backups) are permanently and irretrievably deleted, in compliance with GDPR/DPDP “right to erasure.”

Where is my data stored and is it encrypted?

What payment methods does AssistBi accept?

We accept all major Indian and international credit/debit cards, UPI, net banking, Razorpay, Google Pay, and PayPal for international customers. Invoicing and NEFT bank transfers are supported for business accounts.

Is there a free trial or demo version?

Yes. All new users get a fully-featured 14-day free trial. No credit card is required to start. Demo sandboxes and product tours are available on request.

Can I upgrade or downgrade my subscription plan at any time?

Yes, plans can be changed anytime from your billing dashboard. Upgrades apply immediately (pro-rated), and downgrades at the next renewal.

Are there discounts for annual plans, startups, or education?

Annual prepayment gives you up to 20% savings. Contact us for startup credits, non-profit, or educational discounts.

How are additional conversation/usage limits billed?

Each plan includes a fixed number of monthly conversations. If you exceed your plan, top-ups are billed at a nominal per-conversation rate, with automatic usage alerts.

What happens if I exceed my plan’s limits?

You’ll receive in-app and email warnings. If you do not upgrade or top up, incoming messages are paused until the next billing cycle or your conversation pack is refilled.

Can I get invoicing for my business?

Yes. GST-compliant invoices and payment receipts are automatically generated for every transaction and available in your billing dashboard.

What is the response time for support requests?

Standard plan: <12 business hours. Pro/Business: <4 hours during business days. Enterprise: <1 hour, 24/7.

How do I contact support if I have an urgent issue?

Submit a ticket in-app, email support@assistbi.com, or use the emergency chat in your admin dashboard (available to Pro/Enterprise customers).

Where can I find video tutorials or help articles?

Full guides, how-to videos, and FAQs are available in our in-app Help Center and at assistbi.com/help-center.

How does AssistBi handle feature bugs or outages?

Critical issues are prioritized for hotfix. Bug or outage status is posted on our dedicated status page, and you will receive alert emails. Customers on enterprise support receive outage calls.

Is there a community or user forum for support?

Yes. Join the official AssistBi community forum, with user discussion, troubleshooting, use cases, feature voting, and product roadmap updates.

What browsers and devices are supported?

AssistBi supports Chrome, Edge, Firefox, Safari (last 2 versions), and works on Windows, macOS, and Linux desktops. Mobile dashboard is optimized for Chrome and Safari on Android and iOS.

Is there a desktop app or mobile app available?

A progressive web app (PWA) is available for desktop and mobile, supporting offline mode and push notifications. Native Android/iOS apps are planned for next release.

How do I reset my account password securely?

Click “Forgot Password?” on the login page; you’ll receive a secure reset link valid for 60 minutes. MFA login is reset via registered email or admin.

Can I self-host AssistBi or export my data?

Enterprise and on-prem options are available on request. All users can export their own data (messages, contacts, analytics) as CSV/JSON; GDPR/DPDP compliance included.

How do I monitor real-time analytics or logs?

In-app dashboards provide live chat and automation analytics. Admins can request audit logs or system event logs (downloaded as CSV or streamed over API).

Can I customize notification preferences per agent or channel?

Yes, notifications are fully configurable per-agent, per-channel, and per-conversation. Choose push, email, SMS, or mute/unmute specific alerts.

Does AssistBi support custom branding or white-label?

White-label options (custom logo, colors, subdomain, email sender) are available on Business and Enterprise plans. API and client dashboard are theme-customizable.

Didn’t find what
you were looking for?

Our team is just a message away — whether it’s a setup question or a deep dive into features.

Chat with Support

Visit Help Center